Your support shouldn't decide how fast you grow.

Kite isn't here to replace your support team. It clears the routine work and preps the hard cases, so the people you have get through twice the day.

Book a pilot
Kite actsYour team

Thomas Weber

“Technician ETA today?”
A routine question lands in the inbox

Drop in your inbox. Kite learns how you work.

Kite reads through your old emails and spots the cases you answer again and again. Then it shows you how it would handle them.

Move install earlier?Can we shift Tuesday?Earlier slot available?Reschedule field visitTechnician ETA today?When are you arriving?Still on for this afternoon?Any update on timing?Bill missing a fieldHeating doc, unclear lineFollow up on invoiceWhich meter reading?
847 past emails from your inbox

You decide what Kite does on its own.

A reschedule can run start to finish without you. A discount request stops and waits for a person. Kite stores just the data it needs along the way.

Playbook

  1. Email in
  2. Match playbook
  3. Check route & calendar
  4. Draft reply
  5. Discount approval
  6. Send & close

Data model

  • Customer

    namecontactaddress

  • Appointment

    datetechniciantype

  • Case

    playbookstatusowner

  • Technician

    routeskillscalendar
Every step says who does it, Kite or your team

When Kite gets stuck, it asks.

Most cases just run. The tricky ones land with your team, together with everything Kite already worked out. Nobody picks up a case from zero.

  1. Customer writes

  2. Playbook matched

    Kite acts

  3. Route checked

    Kite acts

  4. Handover

    Your team

  5. Sent · closed

    Your team
Can we move Tuesday's install to Thursday morning?

The inbox takeover

From sign-up to Kite answering real emails takes about a week. Here's the deal.

You don't configure anything

Kite builds its own setup from your past emails. There's no admin panel to learn, and nobody on your team has to become the tool expert.

Nothing sends without your OK

Kite proposes, you approve. No email goes out on a process you haven't seen and signed off.

It asks instead of guessing

If a case is unclear, Kite doesn't improvise on your customers. It brings the case to your team with everything it knows so far.

A CRM that fills itself in

Every case Kite works on saves customer data along the way. You end up with a tidy system of record without ever doing a CRM project.

Run a pilot on your real inbox

We scope a pilot together so you can watch Kite handle actual cases. You keep Kite only if it makes your team faster.

If you stay, you pay a monthly base plus a clear price per case Kite closes on its own. You can always see what a month cost you and why.

You didn't start a company to answer reschedule emails all day

Book a pilot on your real inbox. You keep Kite only if it makes your team faster.

Book a pilot